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The Promise
No referral fees or kickbacks — ever.
We do not pay or accept anything of value for referrals from agents, lenders, contractors, or platforms.
Same‑day clarity.
Report delivered by 9pm (or next morning) — or we credit $50.
Uncompromised reporting.
Findings are candid, even if they complicate a deal.
Transparent pricing.
All fees and surcharges are published before you book.
Your time, reserved.
We invite you to attend and reserve the final 20–30 minutes for a calm walkthrough and Q&A.
Support after the visit.
7‑day post‑inspection Q&A window included.
Your Buyer Bill of Rights
You have the right to:
1
Choose your own inspector
without pressure from any party.
2
Know the total price up front, including add‑ons and travel tiers.
3
Attend the inspection
(or designate a proxy) and ask questions.
4
Receive a sample report before booking to judge clarity and depth.
5
Get your report the same day
(or next morning) with photo evidence and repair priorities.
​6
A buyer‑only debrief
if you prefer to discuss findings without other parties present.
7
Private report handling.
We do not share your report without your consent, except as required by law.
8
Service recovery.
If we miss our report SLA, you receive a $50 credit automatically.
Independence & Conflict‑of‑Interest Policy
Zero referral compensation.
We never pay or accept money, gifts, event sponsorships tied to referrals, or “preferred vendor” fees.
Neutral vendor stance.
If you ask for contractors, we provide a broad, rotating, unaffiliated list or direct you to public directories. We do not accept compensation for being on a list.
No contingent work.
Our compensation is not tied to closing or outcome.
Advertising transparency.
​
If we advertise on any platform, that placement is disclosed as advertising — not an endorsement or paid referral.
Attendance, Communication & Education Standards
1
Pre‑inspection orientation
email once you schedule: timing, access, utilities, pets, and what to expect.
2
On‑site flow
We work methodically, then invite you for the final 20–30‑minute walkthrough so you’re not shadowing ladders/roofs.
3
Plain‑English delivery
Each significant finding includes: What it is → Why it matters → Next step with clear photos/annotations.
4
After the report
Optional 15‑minute review call the evening of delivery (or next morning) + 7‑day Q&A support.
5
Buyer‑only option
We will brief you privately first if requested.
Report Clarity & Timeliness Pledge
SLA:
Same‑day by 9pm (or next morning). If missed, $50 credit.
Priorities:
Every report organizes items by Safety • Major • Maintenance with next‑step guidance.
Evidence‑rich:
High‑resolution photos; where applicable, thermal images and embedded sewer‑scope video; radon charts when testing is performed.
Investor‑ready export:
Optional punch‑list/CSV upon request.
Pricing & Transparency Standards
1
Published pricing.
Base tiers by size, simple bundle add‑on charges, à‑la‑carte services, and travel tiers are listed on our Pricing page.
2
No surprise fees.
Any surcharges (age/complexity, detached structures, crawlspace, extended travel) are disclosed before you confirm.
3
No “from” bait.
Prices shown are what typical buyers actually pay for the described scope.
Specialty Testing & Equipment Ethics
Radon testing:
Continuous monitors with documented annual calibration; 48‑hour protocol; results delivered with your report.
Thermal/Infrared & moisture tools:
Used to enhance a visual inspection; not a guarantee against concealed defects. Findings are explained with context.
Sewer scope:
HD video recorded and embedded in your report; we do not delete unfavorable footage.
Lab work (mold):
Chain‑of‑custody maintained; lab names disclosed on the report; typical turnaround times shown up front.
Scope, Safety & Access Policy
1
Standards of Practice:
We follow InterNACHI SOP. Visual, non‑invasive; not technically exhaustive. Weather, utilities, and access can limit scope — we document limitations transparently.
2
Roofs, attics, crawls:
Entered or walked when safe and accessible. Otherwise, we document why and provide alternatives (e.g., pole‑cam, drone, or return visit).
4
Re‑inspection option:
Repair verification visit available; see Pricing page for today’s fee.
3
Environment & safety:
If conditions are unsafe (aggressive pets, hazards), we pause and coordinate a safe path to resume.
Data Privacy & Report Sharing
Your report is yours.
We share it only with you (and parties you designate).
Storage & access
Reports are stored securely; you can request deletion or redaction of contact info after closing, subject to legal/insurance requirements.
No data resale.
We do not sell your personal information.
Reviews, Issues & Resolution
1
We read every review.
Public responses to concerns are posted within 48 hours with specifics — not boilerplate.
2
If we fall short: Tell us.
We will investigate, correct the report if warranted, and, where within SOP, re‑inspect affected items at no charge.
3
Escalation path
Email tminspect23@gmail.com with “Escalation” in the subject; you’ll receive a call back within 1 business day.
Verification Checklist
(Hold Us Accountable)
Ask us — we’ll show you:
Proof that we do not exchange referral compensation.
Radon monitor calibration documentation.
Insurance certificates (E&O + General Liability).
A sample report matching the format you’ll receive.
InterNACHI certification details.
A link to our published pricing and travel tiers.
Plain‑English Limitations
(What an Inspection Can’t Do)
1
We cannot see through walls or predict the future performance of systems.
2
We do not move personal property, open finished walls, or perform destructive testing.
3
Weather and utility status can limit testing (e.g., AC in cold temps).
4
Specialty evaluations (e.g., structural engineering) require licensed experts; we’ll flag when advisable.
Accessibility & Equal‑Service Commitment
We serve all clients without discrimination. If you need accommodations — language assistance, alternative formats, or mobility‑friendly timing — tell us and we’ll arrange it.
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